WaveCity designs, develops, and operates the websites, tools, and professional services described on this website, and we wrote this policy to explain exactly how we handle personal information. The services described here are developed and operated by the developer WaveCity, a brand of Nanning Yuejun E-Commerce Co., Ltd., a company registered in China at No. 10 Jinlong Road, Building 16, 2F, Unit T831, Nanning Area of China (Guangxi) Pilot Free Trade Zone, Nanning - 530000, China (CN). Please read this policy carefully before you use our website or any of our services.
1. Introduction
This Privacy Policy explains how WaveCity, a brand operated by the developer of the services described on this website, collects, uses, and protects your personal information. The services available through this site, including the websites, tools, and professional offerings described here, are developed and operated by the developer WaveCity. WaveCity is the design and delivery practice of Nanning Yuejun E-Commerce Co., Ltd., a company registered in China. Our registered business address is No. 10 Jinlong Road, Building 16, 2F, Unit T831, Nanning Area of China (Guangxi) Pilot Free Trade Zone, Nanning - 530000, China (CN). We act as the data controller for the personal information we collect through this website, unless we tell you otherwise for a specific service. We are committed to handling your information with care, transparency, and respect for the laws that protect your privacy. Please read this policy carefully, and contact us at guide@wavecity.mom if you have any questions.
2. Scope of This Policy
This policy applies to all personal information collected through the website located at wavecity.mom, as well as through any related pages, forms, email communications, and support channels we operate. It also applies to information you provide to us when you request a proposal, join a mailing list, register for an account, or use any of our professional services. This policy does not apply to the practices of third parties that we do not own or control, such as payment processors, hosting providers, or analytics partners, except where we explain their role in this document. Where we provide services for a client, we may process data on behalf of that client under a separate agreement, and the client remains responsible for how that data is handled. When you visit our website, you agree to the practices described in this policy. If you disagree with any part of this policy, you should stop using our website and contact us before proceeding further.
3. The Information We Collect
We collect several types of information in the course of providing our website and services. This information falls into three broad categories: information you provide directly, information we collect automatically, and information we receive from third parties. The exact categories we collect depend on how you interact with us. For example, a visitor who only reads our website provides far less information than a client who signs a service agreement. We collect only what we need to fulfill the purposes described in this policy, and we review our collection practices regularly to keep them proportionate. We never buy personal data from data brokers, and we never ask for information that is not necessary for the service you request. The sections that follow describe each category in detail so you can understand exactly what we hold.
4. Information You Provide Directly
You provide information to us directly when you submit a contact form, send an email, request a proposal, or register for an account. This information typically includes your full name, your email address, your telephone number, the name of your organization, and the details of your inquiry or project requirements. When you engage us for a professional service, we may also collect billing information, such as the address of your organization and the legal entity that will enter into the agreement. We may collect employment information if you apply for a role with our team, including your work history and references. We store this information securely and use it only for the purpose for which it was provided. If you correspond with us by email, we keep a record of the correspondence so that we can refer back to it and maintain continuity of service. We do not require you to provide more information than is needed for the task at hand.
5. Information Collected Automatically
When you visit our website, we automatically collect certain technical information about your device and your browsing activity. This includes your Internet Protocol address, browser type and version, operating system, screen resolution, referring pages, the pages you visit on our site, and the times and dates of your visits. We use this information to understand how visitors use our website, to diagnose technical problems, and to improve the performance and layout of our pages. This data is largely aggregated and does not identify you personally in most cases, but it may be linked to your account if you are logged in. We collect this information using server logs and standard analytics tools, as described further in the section on cookies below. We retain these records for a limited period and delete them when they are no longer needed. Automated collection is standard practice for any professional website and helps us keep the experience reliable for everyone.
6. Information From Third Parties
In some cases we receive information about you from third parties with whom you have a relationship. For example, if you engage us through a referral, the referring partner may share your name and contact details with our consent process. If you pay for a service using a payment provider, we receive a confirmation from that provider that may include your billing identifier and the amount paid, but we do not receive your full payment card number. We may also receive public information from professional networks or directories if we are researching the organization you represent. When we receive information from a third party, we rely on that party to have the lawful right to share it with us. We combine this information with the data we already hold only when doing so serves a legitimate purpose described in this policy. If you believe a third party shared your information with us without proper basis, please contact us so that we can investigate.
7. How We Use the Information We Collect
We use the information we collect for purposes that are consistent with the services we provide and the requests you make. This includes responding to your inquiries, preparing proposals and estimates, delivering professional services, managing our relationship with you, and providing customer support. We also use your information to send you administrative notices, such as updates to this policy or confirmation of a booking, which you cannot opt out of. With your consent, we may send you occasional communications about our services, projects, or industry topics, and you can opt out of these at any time. We use aggregated and technical data to improve our website, to monitor the security of our systems, and to plan our capacity. We do not sell your personal information to any third party, and we never use your data for advertising campaigns that target you without your consent. Every use of your information is governed by the principles of necessity and proportionality.
8. Legal Bases for Processing
We process personal information on the basis of lawful grounds recognized by the privacy laws that apply to us, including the data protection laws of China and, where applicable, the laws of the European Union. The most common grounds are consent, the performance of a contract, compliance with a legal obligation, and legitimate interests. We rely on consent when we send you marketing communications or place non-essential cookies. We rely on contract performance when we use your information to deliver a service you have purchased. We rely on legitimate interests when we improve our website, protect our systems from abuse, and maintain records for our own governance. When we rely on legitimate interests, we weigh your privacy interests against our own and take steps to limit the impact on you. You have the right to object to processing based on legitimate interests, as described in the section on your rights. We are happy to explain the specific legal basis for any processing activity on request.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide a smooth and secure experience. Cookies are small text files stored on your device that help us remember your preferences and understand how the site is used. Some cookies are strictly necessary, such as those that keep your session secure, and these cannot be disabled. Other cookies are functional or analytical, and these help us measure traffic and improve our pages. We do not use cookies to build advertising profiles of you or to track you across unrelated websites. When you first visit our site, a banner explains our use of cookies, and you can accept or decline non-essential cookies in your browser settings. You can also delete or block cookies through the settings in your web browser, although doing so may affect how well the site functions. Most browsers provide clear instructions for managing cookies, and we encourage you to review those instructions if you have concerns.
10. How We Share Information
We share your personal information only in the limited circumstances described in this policy. We share information with our employees and contractors who need it to perform their roles, under strict confidentiality obligations. We share information with service providers that support our operations, such as hosting providers, email services, and analytics tools, and we require those providers to protect your data by contract. We may share information to comply with a legal obligation, such as a court order or a lawful request from a regulator, and we will notify you where permitted by law. We may share information in connection with a merger, acquisition, or sale of assets, and we will provide notice before that happens. We do not share your information with marketing partners, and we do not sell it to anyone. If we ever plan a new type of sharing, we will update this policy and, where required, ask for your consent before it begins.
11. International Data Transfers
WaveCity operates in China, and your information may be stored and processed on servers located in China and in other countries where our providers are based. When we transfer information across borders, we take reasonable steps to ensure that it is protected at a level consistent with this policy. This may include standard contractual safeguards approved by the relevant authorities, or reliance on the transfer mechanisms permitted by applicable law. We also review the security practices of our providers before we place data with them. If you are located outside China, you should be aware that the data protection laws of your country may differ from those in China. By using our services and providing us with your information, you acknowledge that your information may be transferred to and processed in these locations. We will always comply with the laws of the jurisdiction where we operate, and we will honor your rights as described in this policy regardless of where your data is stored.
12. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected. The exact retention period depends on the type of information and the requirements of the law. Contact details and correspondence related to an inquiry are retained for a reasonable period so that we can follow up if you return to us later. Records related to a contract are retained for as long as the agreement is active, plus the period required by accounting and tax rules in China. Log files and analytics data are retained for a limited period, typically a matter of months, before being deleted or anonymized. When information is no longer needed, we delete it securely or render it anonymous so that it cannot be linked to you. We review our retention schedules on a regular basis and adjust them when our obligations change. If you ask us to delete your information, we will honor that request subject to legal requirements to retain certain records.
13. Security of Your Information
We protect your personal information with technical, administrative, and physical safeguards designed to keep it safe from unauthorized access, loss, or alteration. Our systems use encryption for data in transit, and sensitive data at rest is protected by strong access controls. Access to personal information is limited to team members who need it for their work, and each access is tied to a named individual so that activity can be reviewed. We conduct regular security reviews, patch our systems on a schedule, and test our defenses with the help of external specialists. Our team members receive training on privacy and security, and they sign confidentiality agreements as a condition of employment. While no system can guarantee absolute security, we work hard to keep risk low and to respond quickly if an incident occurs. If we detect a breach that affects your data, we will notify you and the relevant authorities as required by law.
14. Your Privacy Rights and Choices
Depending on where you live, you may have rights over the personal information we hold about you. These rights may include the right to access your information, to correct inaccuracies, to request deletion, to restrict or object to processing, and to receive a copy of your data in a portable format. You may also have the right to withdraw any consent you have given at any time, without affecting the lawfulness of processing that happened before your withdrawal. To exercise any of these rights, contact us at guide@wavecity.mom and we will respond within the time frame required by law. We may ask you to verify your identity before we fulfill a request, to protect your information from unauthorized access. We will not charge a fee for exercising your rights, except where a request is manifestly excessive or repetitive. We will inform you of any action we take in response to your request, and you can escalate to the relevant supervisory authority if you are not satisfied.
15. Privacy for Children
Our website and professional services are designed for businesses and adults, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at guide@wavecity.mom so that we can remove the information from our records. We encourage parents to supervise their children when they use the internet and to talk with them about safe online habits. If we learn that we have collected personal information from a child, we will delete it promptly and take steps to prevent it from happening again. Our services are not directed at children, and we do not use them to target young audiences. Where a client provides us with a service that may involve data about children, we require that client to confirm they have the lawful authority and appropriate safeguards in place. We take the protection of children seriously and will cooperate with authorities in any related investigation.
16. Third Party Services and Links
Our website may contain links to websites or services operated by third parties, including industry publications, partner sites, and tools we recommend. When you follow a link to an external site, the privacy practices of that site apply, and we encourage you to read the policy of each site you visit. We are not responsible for the content or the data practices of external sites, and this policy does not cover them. Some of the tools we use in our own operations, such as analytics services, are provided by third parties that may process data on our behalf under their own policies. We choose these tools carefully and restrict them by contract to use data only for our benefit. If you have a concern about a third party service that we recommend, please tell us so that we can review whether the recommendation is still appropriate. We review the links on our site on a regular basis to keep them current and reliable.
17. Do Not Track Signals
Some browsers offer a feature known as Do Not Track, which sends a signal requesting that websites not track your activity across the internet. At this time, our website does not respond to Do Not Track signals because we do not use the kind of cross-site tracking that such signals are designed to prevent. We do not build advertising profiles, we do not use third party ad networks, and we do not follow you across unrelated sites. The analytics we collect are limited to the operation of our own website and are not shared with marketers. We will review our approach to Do Not Track signals from time to time and update this section if our practices change. In the meantime, you can limit the information collected about your visit by disabling non-essential cookies in your browser, as described earlier in this policy. You can also browse the site in a private or incognito window if you prefer not to leave a local record.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in technology, or in the law. When we make a significant change, we will update the effective date at the top of this page and post a notice on our website so that you are aware of the change. For changes that materially affect your rights, we will do our best to notify you directly by email if we have a current address for you. We encourage you to review this page periodically so that you stay informed about how we protect your information. Your continued use of our website after a change takes effect indicates your acceptance of the updated policy. If a change is not acceptable to you, you should stop using the site and contact us with any questions. We keep an archive of previous versions of this policy so that you can see what has changed over time.
19. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way we handle your personal information, please contact us using the details below. You can reach our privacy team by email at guide@wavecity.mom, or by telephone at +12537935423. You may also write to us at No. 10 Jinlong Road, Building 16, 2F, Unit T831, Nanning Area of China (Guangxi) Pilot Free Trade Zone, Nanning - 530000, China (CN). We aim to respond to all privacy requests within a reasonable time, and in most cases within 30 days. If your request is complex or requires additional investigation, we will let you know when you can expect a full response. If you are unhappy with our response, you may lodge a complaint with the supervisory authority in your jurisdiction. We take your privacy seriously, and we value the opportunity to resolve any concerns you raise with us directly.